Security:
We respect your privacy at the Spectraflex Online Store, and protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than the Spectraflex Online Store.
For your own piece of mind, you can check to see if you are secure. When you are in the checkout area, look at the lower left-hand corner of your browser window. If you see a solid key (Netscape Navigator) or a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator), the SSL is active and your information is safe.
Not Valid Accepted Referrer: If you encounter this message while ordering, check for any security or firewall setups you may have installed on your computer such as Norton Utilities or Parental Controls on AOL or other service. Sometimes these settings are turned on by default and can effect the store software processing. Turning them off while placing your order should solve this problem.
Product Guarantee:
Your satisfaction is our top priority. If for any reason you are not thoroughly satisfied with your purchase, please return it to us within 30 days of receipt , and we'll promptly exchange it or refund your purchase price.
This product is warranted to the original purchaser to be free from defects in material and workmanship without time limit. At our option we will repair or replace any defective product free of charge with the original proof of purchase.
Returns and exchanges:
Please notify us at orders@spectraflex.com before making any returns. Be sure to include a copy of your original order, the reason for your return and if you would like us to exchange the item or issue a refund to the credit card charged. Return shipping charges are your responsibility unless we made an error on your order.
Ship your return to us at:
Spectraflex,Inc.
83 Lancelot Road
DeFuniak Springs, FL 32433
Tel: 850-892-3233 / Fax: 850-892-3900
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